In accordance to this Warranty provided to you by Mega Modz Planet LLC, a modded controller and/or accessory purchased from this website may be repaired or replaced by us. This Warranty may not be transferred to a third party. By using your modded controller and/or accessory, you agree to accept the terms and conditions of this Warranty. This Warranty shall be your sole remedy. Any legal, national or provincial remedies available to you shall not be affected by the terms of this Warranty.
NOTE: If you don’t accept this Warranty, do not use your modded controller or accessory and return it to Mega Modz Planet.
- Modded controller - A game controller purchased from MegaModzPlanet.com
- Accessory - Any equipment, excluding modded controllers, or merchandise purchased from MegaModzPlanet.com
- Us, our, we - Mega Modz Planet LLC
- You, your or customer – The original purchaser or original end-user of a modded controller and/or accessory
- Normal Wear and Tear – Use of a modded controller and/or an Accessory that results from normal use, wear and/or aging
- Warranty - Our promise to repair, replace or provide a refund of your purchase which is defective, malfunctions or fails to work. Such Warranty exists for a designated time period following your purchase based on the purchase type, the specific terms applicable to your purchase and the terms contained within this Warranty
- Standard Warranty Period - The ninety (90) day period starting the date you received your modded controller and/or accessory that comes with your purchase by default
- Extended Warranty Period - The twelve (12) month period starting the date you received your modded controller and/or accessory that has to be added to your order the time of purchase.
Consumer Warranty Protection
We provide this Warranty to you to ensure that a modded controller and/or accessory is free from defect, malfunction or failure. At our expense, we will either replace, repair or provide a refund of the price you paid for your modded controller and/or accessory in accordance with the terms of this Warranty. This Warranty does not protect any merchandize not purchased directly from us. If you send us a controller via Mail-In-Service, only the part(s) which were purchased from us will be covered under this Warranty.
Without prejudice to any legally binding warranty to which you may be entitled to you by law, we warrant to you that the items that you purchase from us will be free from defects in material and workmanship during the Warranty Period. During the Warranty Period, a modded controller and/or accessory may only experience normal wear and tear (“Normal Wear and Tear”) to continue to be covered under the Warranty. The Warranty will be void if use of a product exceeds or has damage not caused by Normal Wear and Tear.
Mega Modz Planet offers 2 types of warranty - Standard (3 month) and Extended (12 months):
- Standard - If your modded controller or accessory purchased directly from Mega Modz Planet was delivered within 90 days, we will repair or replace it with proof of purchase at no cost to you. If it was delivered 91 days ago or more, you become responsible for all costs associated with repairing or replacing a product.
- Extended - If your modded controller or accessory purchased directly from Mega Modz Planet was delivered within 12 months, we will repair or replace it with proof of purchase at no cost to you. If it was delivered over a year ago, you become responsible for all costs associated with repairing or replacing a product.
If your modded controller and/or accessory stops working, breaks or can no longer be used, review the troubleshooting tips provided in your user manual and at FAQ/Troubleshooting to resolve the issue or contact our Support Team for troubleshooting. If the issue can’t be resolved via troubleshooting, please send your controller or accessory in for service or refund. To see details on how to send your controller or accessory to our faclity visit Returns & Repairs.
After we receive your modded controller and/or accessory and a payment, if required, it will take us up to 3 business days to repair or replace it. Once your modded controller or accessory has been repaired or replaced by us, we will ship them to the original address provided by you at the time of purchase unless an alternate shipping address has been provided.
All repairs and replacements will be made by us free and clear of any liens or encumbrances, as allowed by applicable law.
IMPORTANT: Neither Standard nor Extended Warranty don't cover repairs of analog stick drift that may develop over time. The drifting issue is not a PRODUCT FAILURE, it's a peculiarity of the mechanism's build. Sticks are designed to perform a certain amount of cycles. When this amount passed, the mechanism will start to malfunction. An individual's gaming style can speed up the process as well.
If a product purchased directly from Mega Modz Planet has been in your possession for 10 calendar days or less, it can be returned for a refund, replacement or repairs. All products purchased directly from us that have been in customer's possession for longer than 10 calendar days, become eligible for replacement or repairs only.
All refunds are returned to the payment method used to make a purchase within 3 business days from the date we receive the product back to our facility. All returns are subject to a 15% restocking fee due to the custom nature of our products.
If the warranty has expired, you become responsible the cost to repair or replace your modded controller or accessory. Once we receive the product back to our facility, we will inspect it to determine the cause of the defect, malfunction or failure. After completing our inspection, we will contact you and inform you of the total repair or replacement cost. Your modded controller or accessory will not be repaired or replaced until we receive payment from you.
This Warranty will be voided and will not be applicable if a defect has occurred due to:
- Removal of the Mega Modz Planet seal or serial number from a modded controller
- Evidence of tampering including, but not limited to, an attempt by you or a third party to open, dismantle, remove any screws, customize, modify or repair a modded controller or accessory
- Exposure of a modded controller or accessory to extreme temperatures
- Exposure of a modded controller or accessory to water or liquids
- Attaching a modded controller to a power cord that exceeds the rated tolerance for the product
- Cosmetic damage, minor cosmetic abnormalities and normal wear and tear,
including (without limitation), scratches, dents and chips.
- Repairs or alterations to a modded controller or accessory not completed or authorized by us
- Damage to a modded controller or accessory
- Unacceptable use or care of the Product, including (without limitation) misuse, abuse, negligence
- External causes, including (without limitation), accidents, acts of God, fire or earthquake
If for some reason you are unhappy with the service provided under the Warranty, please contact our Support Team via one of the methods below:
You may be asked to complete paperwork that details your Warranty issue. Once we receive the appropriate documentation, we will investigate your concerns. Our representatives will contact you to communicate the result of our investigation and let you know of any additional action, if applicable, required by you and whether we will take any additional action under the Warranty. You must use this process prior to initiating any claim or action in regards to the Warranty.
Limitation Of Liability
We will not be held responsible for any incidental, direct or indirect, punitive or consequential damages, loss of profits, any loss of privacy or confidentiality including the loss of personal information, banking account information or any other confidential information provided by you to us during your purchase of a modded controller or accessory, injury or death or loss to real or personal property. Such limitation shall exist even if we knew of the possibility of such loss or damage or had reason to know of such loss or damage. All rights due to you shall be limited and solely contained within the terms and conditions of this Warranty, unless otherwise required by applicable law.
This Warranty will not be changed, added to or modified in any way by other terms and conditions which are not included herein. Unless otherwise required by law, the terms and conditions of this Warranty shall be governed by the laws of the State of florida in the United States of America without regard to its conflict of law provisions. All disputes which occur or arise from this Warranty shall be disputed and resolved where the Company is located, or in the County of Miami Dade, Florida or the US. District Court located in said state. As a user of a modded controller or accessory, you understand, agree and accept the terms of this Warranty and agree to abide by the product Terms and Conditions not contained herein, but shall be deemed a part of the Warranty as if originally included herein. This Warranty gives you specific legal rights and you may also have other rights which vary from state to state.