Repairs
Operating your modded controller can be challenging especially for first-time users. If you are having problems with your controller please contact our Support Team via one of the methods below:
Most issues can be resolved by troubleshooting with our technical support agents. If the issue can’t be resolved via troubleshooting, please send your controller in for service.
Please follow the instructions to send your controller in for inspection and repairs/replacement based on the warranty time limit.
Orders under 90 days: If it has been less than 90 days from the product delivery date, please request RMA by logging into your account and clicking on the Return button in the Product Card under the Purchase History tab. Make sure to include a detailed description of the issue(s) in the RMA. Once your RMA gets processed (24 - 48 hours), a shipping label will be sent to the email associated with your account, make sure to download it within 24 hours or it will expire. Attach the label to a box ( you can use the box the product came in or any box it will fit into), securely place the product into the box, and drop it off at any local postal office. Your controller will be inspected and replaced/repaired and shipped back to you within 72 hours upon its receipt. If the issue is not covered by the warranty, a repair fee will apply (the total amount to be determined upon the results of the inspection) and you will be contacted by our agent with the results of the inspection and a fee amount information.
Orders older than 90 days: If it has been more than 90 days from the product delivery date, no RMA is required and you are responsible for the shipping costs associated with the repair process. Please ship your product back to the following address :
- Mega Modz 16112 NW 13th Ave, Suite C, Miami, FL 33169*
* Tracking number is required to trace a package, signature confirmation and/or insurance are not required.
Make sure to include a note with your order details, your contact information, and a brief description of the issue. Your controller will be replaced/repaired and shipped back to you within 72 hours as long as the issue is covered by the warranty. If the problem is not covered by the warranty or no extended warranty has been purchased, a repair fee will apply (the total amount to be determined upon the results of the inspection) and an agent will contact you with the results of the inspection and a repair fee amount information.
Controller Arrived Damaged: If a product arrives damaged, make sure to report it and send it back within 3 business days, otherwise, there will be a repair fee associated with the return.
Address Change: All repairs will be shipped to the address entered at the time of purchase.
Make sure to inform us of any address changes as the controller will be shipped to the address entered at the time of purchase. All requests should be sent via email to [email protected] with the subject line "Special Request About Shipping Address Change". Make sure to include:
- Customer's full name
- Order number
- Original shipping address
- New shipping address
We won't use the address from the shipping label or the note that came with your return if no request has been emailed. If you don't send a request, we are not responsible for any loss or damage to products sent to the original shipping address and no refunds will be made.
returns
Operating your modded controller can be challenging especially for first-time users. If you are having problems with your controller we highly recommend contacting our Support Team via one of the methods below as most issues can be easily resolved via troubleshooting with an agent:
If you wish to proceed with a return, please read the information below:
We offer a 10-Day Money Back Guarantee for our products. If you're not satisfied with your purchase, you can return it to us within 10 calendar days from the delivery date. Make sure your item is eligible for a refund before sending it:
- 10 days return policy - products returned after 10 days from the delivery date become eligible for repairs or upgrades only, no refund will be issued.
- Item has to be in original cosmetic condition
- The Warranty sticker on the controller has not been tampered
how to return
To start your return, please log into your account and click on the Return Item button under the Purchase History tab. Make sure to describe the reason for the return in detail to avoid delays.
Orders shipped via USPS: Once your RMA gets processed (24 - 48 hours), a shipping label will be sent to the email associated with your account. Make sure to download it within 24 hours or it will expire. Attach the label to a box ( you can use the box the product came in or any box it will fit into), securely place the product into the box, and drop it off at any local postal office.
Please note 2 shipping labels can be issued per RMA. If you fail to download it on time (and it expires), you will have to ship the package back to us on your own. No 3rd label will be issued.
Orders shipped via FedEx: You will have 2 options on how to return the product - buy a return shipping label through the RMA form (at a low cost) or ship it back on your own. In case you obtain the label through the form and change your mind later, the postage fee is non-refundable since we can't cancel labels purchased from FedEx.
A refund will be issued within 3 business days from the date we receive the product back to our facility:
- All returns are subject to a 15% restocking fee due to the custom nature of our products.
- Same Day Assembly, Express, Priority, and Premium (FedEx) Shipping fees are non-refundable as services have been granted.
NOTE: For international customers, no RMA is needed (Except for Canada) to start your return as we are unable to issue a shipping label for foreign origin countries with a foreign country. If you wish to send the controller back to our facility for inspection, repair, or refund, please ship the product back to our facility within the indicated timeframe with a note summarizing your order details and a reason for return. Repairs: be advised that Express shipping costs for international orders won’t be reimbursed, please use the Ground shipping method to get reimbursed.
refunds
For all unfulfilled orders, refunds are issued within 24 hours after cancellation.
For returned orders, refunds are issued within 2 - 5 business days after receiving the product back at our facility.
NOTE: Once issued, refunds may take several business days to be reflected in your bank account. Refunds made via PayPal are reflected immediately.
