When sending an item back for a repair, are there any notifications on: when the item is received, the reason the item had an issue, the fix, and when it is sent back to the consumer? Also, does the Covid processing delay also affect repair turnaround time?
Yes, all changes in the status of our RMA are reflected in the user dashboard. You will also be notified of status changes via email. During COVID, all returns are processed on Saturdays, you can refer to a tracking number associated with your RMA to see the delivery date and expect to see updates on Saturday of that week.
Your return will be handled today and you should expect to either see status updates in your account by Monday. In case there are any details to be shared with you, there will be an emails sent to the email associated with our account with us.
I've sent my controller back weeks ago and yet to receive any notice saying you've received it or what is being done to fix it and what do i need to do to find out the status of the return or if possible to contact someone on the phone cause i think emails are getting lost somwhere in translation... thanks
I've sent my controller back weeks ago and yet to receive any notice saying you've received it or what is being done to fix it and what do i need to do to find out the status of the return or if possible to contact someone on the phone cause i think emails are getting lost somwhere in translation... thanks
Hello,
The tracking number record indicated that your package was shipped out 5 days ago. We did receive it yesterday (an email notification has been sent to your inbox today). Everything looks up to schedule. It will take a few more days to inspect and fix your controller. Once the package is ready to go you'll receive another email as well as you'll be able to track your return through your account on our website. We do not offer phone support at the moment.
Hey just shipped my controller for repair and I sent an email asking if the controller could be shipped back to the address I emailed or the address on my account which is the same.
Hey just shipped my controller for repair and I sent an email asking if the controller could be shipped back to the address I emailed or the address on my account which is the same.
Hi Kenton,
By default it will be shipped to the address on file. If you do wish to update it, please email to [email protected] with a "Shipping Address Change Request" subject line and iinclude all details in the email.
Hello I sent in a controller to be repaired and it was received on the 5th of August how do I see what the turnaround time is going to be I have not gotten any emails yet and was just curious.
Hello I sent in a controller to be repaired and it was received on the 5th of August how do I see what the turnaround time is going to be I have not gotten any emails yet and was just curious.
Thank you
Hello Cecil,
Your return will processed within 2 days. Sorry for the delay.
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tristian gaines
When sending an item back for a repair, are there any notifications on: when the item is received, the reason the item had an issue, the fix, and when it is sent back to the consumer? Also, does the Covid processing delay also affect repair turnaround time?
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James Brady
Hello,
Yes, all changes in the status of our RMA are reflected in the user dashboard. You will also be notified of status changes via email. During COVID, all returns are processed on Saturdays, you can refer to a tracking number associated with your RMA to see the delivery date and expect to see updates on Saturday of that week.
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Summer Larrieux
I returned my controller over a week ago for repairs and I haven’t received any update .. how do I get an update?
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James Brady
Hello,
Your return will be handled today and you should expect to either see status updates in your account by Monday. In case there are any details to be shared with you, there will be an emails sent to the email associated with our account with us.
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Summer Larrieux
Ok thank you I will keep an eye out
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Shawn Martin
I've sent my controller back weeks ago and yet to receive any notice saying you've received it or what is being done to fix it and what do i need to do to find out the status of the return or if possible to contact someone on the phone cause i think emails are getting lost somwhere in translation... thanks
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Mundus Gubernavi
Hello,
The tracking number record indicated that your package was shipped out 5 days ago. We did receive it yesterday (an email notification has been sent to your inbox today). Everything looks up to schedule. It will take a few more days to inspect and fix your controller. Once the package is ready to go you'll receive another email as well as you'll be able to track your return through your account on our website. We do not offer phone support at the moment.
Thank you for shopping with us.
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Kenton Darrington
Hey just shipped my controller for repair and I sent an email asking if the controller could be shipped back to the address I emailed or the address on my account which is the same.
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James Brady
Hi Kenton,
By default it will be shipped to the address on file. If you do wish to update it, please email to [email protected] with a "Shipping Address Change Request" subject line and iinclude all details in the email.
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Kenton Darrington
Hey was my controller received just wondering haven’t gotten an email or anything I shipped it about 2-3 weeks ago. Thank stay safe
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James Brady
Hello,
Thank you for reaching out. I don't see any notes under notes under your order except for when you contacted Mega Modz describing the problem.
Please email to [email protected] with the tracking number for the package.
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Kenton Darrington
I got these emails on June 12th so are you telling me that my controller is gone ?
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James Brady
Kenton,
My bad, your return was received on 6/12, the controller hasn't been inspected yet.
It does take up to 3 business days for inspection to take place. You will be updated then.
Once again, sorry about the mix up!
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Cecil Harding
Hello I sent in a controller to be repaired and it was received on the 5th of August how do I see what the turnaround time is going to be I have not gotten any emails yet and was just curious.
Thank you
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Mundus Gubernavi
Hello Cecil,
Your return will processed within 2 days. Sorry for the delay.
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