Hello,
If you follow same exact steps with the left paddle and it won't do anything, there may be a problem with it and we need to have the controller back for inspection. Please ship the controller to:
MegaModz: 16112 NW 13th Ave, STE C, Miami, Fl 33169
Make sure to include a note with your order number, a brief description of the issue and your contact info. An agent will contact you back with inspection results within 2 - 5 days once the product is received.
More details on the Return Policy can be found here. Let us know if you have any questions.