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When sending an item back for a repair, are there any notifications on: when the item is received, the reason the item had an issue, the fix, and when it is sent back to the consumer? Also, does the Covid processing delay also affect repair turnaround time?

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Hello, 

Yes, all changes in the status of our RMA are reflected in the user dashboard. You will also be notified of status changes via email.  During COVID, all returns are processed on Saturdays, you can refer to a tracking number associated with your RMA to see the delivery date and expect to see updates on Saturday of that week. 

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  • 3 months later...

Hello, 

Your return will be handled today and you should expect to either see status updates in your account by Monday. In case there are any details to be shared with you, there will be an emails sent to the email associated with our account with us. 

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  • 3 weeks later...

I've sent my controller back weeks ago and yet to receive any notice saying you've received it or what is being done to fix it and what do i need to do to find out the status of the return or if possible to contact someone on the phone cause i think emails are getting lost somwhere in translation... thanks

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58 minutes ago, Shawn Martin said:

I've sent my controller back weeks ago and yet to receive any notice saying you've received it or what is being done to fix it and what do i need to do to find out the status of the return or if possible to contact someone on the phone cause i think emails are getting lost somwhere in translation... thanks

Hello,

The tracking number record indicated that your package was shipped out 5 days ago. We did receive it yesterday (an email notification has been sent to your inbox today). Everything looks up to schedule. It will take a few more days to inspect and fix your controller. Once the package is ready to go you'll receive another email as well as you'll be able to track your return through your account on our website. We do not offer phone support at the moment. 

Thank you for shopping with us. 

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