L3 R3 Sensitivity

[Dark Spawn]

Have noticed after about 25 to 30 hours of use that the sticks become very sensitive and L3 and R3 are inadvertently pressed too frequently. Disappointing for a product at the cost you pay to breakdown so quickly. 

Edited December 7, 2020 by Dark Spawn
Spelling error

[Mundus Gubernavi]

Hello,

We are sorry you’re having issues operating your controller.

16 hours ago, Dark Spawn said:

Have noticed after about 25 to 30 hours of use that the sticks become very sensitive and L3 and R3 are inadvertently pressed too frequently

Our record indicated that you have had your controller for more than 2 months (since 9/17/2020).

We do not do any modifications/changes to stick sensitivity. The controllers we use for our services are brand new DualShock controllers manufactured by SONY.

We have received a few similar reports in the past from our customers but never had a chance to replicate the issue in our facility.

Our best guess would be a weak/inefficient charging supply. We recommend replacing your USB power cord/charging station with a new one. If that won’t fix the issue you are welcome to send your controller back (it is still under warranty).

The process is easy and free.
More info on how to return your product for repair.
https://megamodz.com/returns-and-repairs

We will take a look at it closely and fix or replace it if there is a problem apart from charging supply.

Let us know if you have further questions.