Cecil Harding
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Posts posted by Cecil Harding
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Hello the k1 paddle for my controller order#1121PS5-484139 cracked can you guys just send a new paddle or do I need to send it in?
cecil
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Or maybe not... did you guys actually get an update from usps? I did not but it's doing this again...
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It appears it may be finally moving. So hold off on the new build because it may actually show up now...
Cecil
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3 hours ago, Mundus Gubernavi said:
Hello Cecil,
We haven't heard from USPS regarding the case.
We will go ahead and recreate the controller on Monday. Will provide the tracking number (FedEx) on Monday as well.
Okay dokay I was looking thru other posts it recommended that I use a physical address for FedEx so I added my physical.
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On 1/12/2022 at 12:28 PM, James Brady said:
The service request has just been created, typically takes 1 - 3 days to get addressed by USPS. You are welcome to use it or your tracking number when contacting them.
Good Morning James and Mundus,
Have you heard anything from USPS they said you guys were the people they will contact after I called them this AM. They added me now but the lady said I should be concerned about how long this has taken and that the controller may need to be replaced.
Cecil
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15 minutes ago, Mundus Gubernavi said:
Hi Cecil,
We will get it resolved one way or another. If worst comes to worst and the package is lost then we will go ahead and recreate your controller again and expedite it VIA FedEx this time.
From our experience USPS delivery is not always reliable but they address claims like this quickly. Please try calling them with the claim number and your tracking and keep us posted.
We apologize for the inconvenience.
So I called them and put the number in they said they will contact me within 3 days 🙄😮💨.. will try to be patient! Lol this is a gift for my nephew that is going to be over a month over due..
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20 minutes ago, Cecil Harding said:
Strike that j get what you meant in very frustrated with this situation...
I'm just frustrated my apologies.
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Strike that j get what you meant in very frustrated with this situation...
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27 minutes ago, James Brady said:
The service request has just been created, typically takes 1 - 3 days to get addressed by USPS. You are welcome to use it or your tracking number when contacting them.
Within the last 3 days it was created?
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20 minutes ago, James Brady said:
Hello Cecil,
Here is the service request number for your package - Service Request Number: 34484531.
Based on our experience, the best thing to do is to contact USPS via 800 275 8777 with your tracking number. Normally packages appear back on route within a day or two after a phone inquiry.
Thank you.
Why didn't you guys just give that to me before then?
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On 1/9/2022 at 1:21 PM, Mundus Gubernavi said:
The last update was in Memphis 4 days ago. It's not far from the destination. My best guess would be is that you should receive it yearly next week, Monday - Tuesday. Please contact us back if you don't receive it by Wednesday.
Good morning mundus still have not gotten my package and nothing has changed on USPS side contacting you as advised.
Cecil
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I understand this but there has been horrible communication of the delays and promises of an upgrade to the shipping in itself... It has not progressed since the 5th so what do I do if I do not receive my controller and when should I follow up with you guys.
Cecil
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I ordered my controller on the 26th of Nov. I was told that it was delayed... Then I was told they would do two day shipping which did not happen.. I have emailed with no response... I feel like I have paid for a premium product which should get premium customer care I have not gotten either as of yet.
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Hello,
I still have not received my controller it's been two weeks since it shipped....
Repair Tracking
in Orders - Returns & Repairs
Posted
Hello I sent in a controller to be repaired and it was received on the 5th of August how do I see what the turnaround time is going to be I have not gotten any emails yet and was just curious.
Thank you